Privacy Policy

We are committed to protecting your privacy. Set out below is an explanation of how we use information about visitors to this site and how that information is safeguarded. We will, at all times, comply with applicable laws and regulations relating to the protection of personal data.

Collection and use of information
The information that we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

You have the option on certain pages within this site to submit personal information to us by email, online enquiry or quotation form. The information you provide us about yourself is used to provide you with the information, products, and/or services you request. This information will be shared with the relevant business unit within Capita Fiduciary Group or its affiliated companies to the extent necessary to accommodate your request. We may share your personal information with the company in which you have invested, to any person with legal, administrative or regulatory power over Capita (such as the police, SFO etc) and third parties who are involved in assisting us to provide the service to you and, who are bound to treat such information as confidential. We may also contact you for feedback on the service you received from us or to tell you about Capita products and services which we think may be of interest to you.

How we store information
The details of each Appointment are held on our servers, which are protected by firewalls and which are backed up every day. Details of your payment are held by WorldPay, our payment solutions partner, who also undertake not to use your details for any purpose other than to settle your transaction. WorldPay never have sight of any of the information pertaining to our Appointment as your Process Agent, other than the fee amount payable.

How you can access or correct your information
By submitting your personal information through this website, you consent to it being processed in the manner described above. You may request a copy of the information we hold about you (there may be a small charge for this) or reqest us to update or remove any inaccurate information about you, by contacting us on Tel: 020 7800 4100 or writing to us at our address shown in the "contact us" section of the site. To protect your privacy and security, we will also take reasonable steps to verify your identity before updating or removing your information.

Cookies
In order to improve the quality of our website and services, we may from time to time send your computer a "cookie". Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.
Like many other sites we use cookies whenever a user visits the site in order to track information such as how many times a site is visited by the same computer. Additionally, our site uses cookies to remember whether you previously selected to visit the shareholder area or the corporate client area of our site so that next time you visit, we can automatically take you to the right area. Only the site that posted the cookie can read it.
Most users will be able to adjust their internet settings to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
Please note that the websites to which this site may be linked may also make use of their own cookies.

Links to other websites
Our site may contain links to other sites. You should carefully review the privacy policies and practices of other sites, as we cannot control or be responsible for their privacy practices.